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Main Programs and Courses Technology Programs Information Systems Support Specialist

Information Systems Support Specialist

Please check with the campus of your choice for program availability.

Students will study the theory of computer systems hardware and software components and then develop the practical skills through hands on training. In addition, students will learn how maintenance and troubleshooting operations are offered.

Program highlights include: Hardware Installation and configuration, basic networking, Windows client operating system configuration and device configuration.

The content of this networking program is based on industry certification requirements determined by Microsoft and CompTIA. If you determine that certification is an additional goal to your diploma, our courses will help to prepare you for your exams. Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities asan IT professional.

Admission Requirements


High school graduation or equivalent* OR mature student status**.

*From an English language teaching institution.
**19 years of age upon starting classes, and pass college's admissions test.

This program has been approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills and Training.


This program is 30 weeks in length.

The Information Systems Support Specialist program focuses on preparing students to design, implement, manage and maintain computers and network installations. Employment opportunities are in organizations of all sizes-from small firms with a single local area network to global corporations with large wide area networks and wireless capabilities spanning multiple geographical locations.

Learn more about Vancouver Career College

Prepare for your new career with hands-on training at our welcoming campuses.

Program Courses
ISSS199 / Practicum

This program includes a practicum component whichconsists of 105 hours of work at a job site. The practicum work experience is a mandatory diploma requirement and the business organization does not pay for the services of the student during the practicum.

CES4 / Career and Employment Strategies

This course builds on the skills learned in the Student Success Strategies course or its equivalent. It provides information on how to use the communication skills learned in order to make a successful presentation to a prospective employer. Students also learn how to uncover the hidden job market and identifyemployment opportunities. Self-assessment during this course allows students to identify their personal skills that are transferable to the work place and to describe these skills to a prospective employer. Students may be videotaped during a mock interview and will participate in the analysis of their performance in the “interview”.

CA-SERPL / Installation and Management of Servers

This course provides the student with the knowledge and skills required to install, configure, manage and maintain server installations. The course will cover the server lifecycle through the following four themes: Server, virtualization and security concepts, managing physical assets, and server hardware and storage configurations; installing, troubleshooting and maintaining server operating systems; and managing data security, service and data availability and decommissioning. Students will learn to install and configure server hardware and server operating systems. The course will then explore the implementation of server hardening and security controls, troubleshooting of common server problems and general server maintenance and upkeep. Finally, students will gain an understanding of key disaster recovery strategies, high availability options, and backup and restore concepts.

CA-CLODP / Deploy and Automate Secure Cloud Environments

This course focuses on the implementation and support of cloud-based infrastructure services in the context of the broader IT systems operations in a datacenter environment. Students will learn about the deployment, migration, optimization and protection of mission critical applications to the cloud. The course will explore the challenges of multi-cloud environments and the techniques to overcome these challenges. The course will begin with the fundamental concepts of cloud architecture and design with an overview of the foundational technologies and concepts that comprise the cloud. From there students will explore the deployment and managing of cloud networks with a focus on the securing of cloud resources. Finally, the course will conclude with cloud optimization and high availability as important factors for security measures and disaster recovery. Throughout the course, emphasis is placed on the use of automation and orchestration, and troubleshooting

WNDX / Configuring a Windows Client Operating System

This course covering Windows 10 is the first step in pursuing Microsoft’s premiere certifications. In addition, skills learned in this course will give students a foundation to build on in Windows Server courses. Topics include installing Windows 10, performing post-installation configuration, implementing Windows in an enterprise environment, configuring networking, storage, data access, implementing applications, configuring updates, monitoring and remote management, configuring system recovery, authorization and authentication.

NWPO / Network+
The Network+ course will provide students with an introduction to the theory of networks. Students will learn basic networking concepts relating to the types of networks, general networking components, specialized hardware and software associated with networks, and how to setup and configure networks. Students will also learn about network security, wireless networks as well as Voice over IP network capabilities.
PC24 / Managing and Maintaining PCs (A+): Part 2

This course is the second of two consecutive courses that align to the Comptia A+ certification requirements. This course focuses on the software installation, configuration and troubleshooting as well as system security. Students will gain an understanding of the various network models, standards and protocols. Students will install configure and troubleshoot operating system software as well as application software packages. Finally the course will explore security issues involving software installations.

PC14 / Managing and Maintaining PCs (A+): Part 1

This course is the first of two courses that cover the general installation, maintenance and management of computer hardware and software resources. This first course focuses on the hardware resources that make up a computer system course will align to the Comptia A+ learning objectives. Students will learn about the operation of microcomputer systems, the various hardware components that makeup a computer system and how to troubleshoot common hardware problems.

CA-ITF4 / IT Fundamentals

This course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by end-users and entry-level IT professionals. Students will learn to use the features and functions of common operating systems and establishing network connectivity. The course will explore common software applications and their purpose, security and web browsing best practices. By the end of this course, students will have gained foundational knowledge in IT concepts and terminology, IT infrastructure, applications, and software development, database fundamentals and security.

SSS4 / Student Success Strategies

The purpose of this course is to provide students with the knowledge, skills, and study techniques to help foster effective learning and a positive educational experience. This course explores many different theories on learning and studying and how these theories can be applied to each student’s individual studying methods in order to develop a method that is both effective and efficient. Effective study habits and productive note-taking are key topics in this course, as well as the importance of values and goals. Through active participation in learner-centred activities, students will explore and practice strategies for setting personal goals, prioritizing tasks, managing time, and managing the stress that arises in school or work situations. This course will also equip students with a sound understanding of matters related to finance, credit, and debt and the critical implications they have on our lives. Students taking this course will complete the Enriched Academy program, which provides comprehensive coverage of financial and money management skills that will allow them to better save, budget, and manage their money and financial situations.

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